Help & Support

Work through the Setup Guide (in the sidebar once you're signed in) in order: confirm your business profile, add your vendors, then your ingredients and packaging with real costs, your opening inventory, your products, and a recipe for each one. Skipping ahead to Orders before a product has a real recipe is the most common reason profit numbers look off early on.

A recipe is the template — which ingredients and packaging a product needs, and how much of each. A manufacturing batch is one real production run of that recipe, which is what actually consumes inventory and sets that batch's real per-unit cost.

"Connect with Amazon" is the easier path — it sends you to Seller Central and brings you back automatically, with your marketplace detected for you. The manual refresh-token field on the same page is a fallback for a sandbox connection or if you already self-authorized directly in Seller Central. Either way, you end up with the same working connection.

Not necessarily — a sync only creates orders that aren't already in MakrBee, so "nothing new" usually just means everything in that window was already imported. Check the connection page for any listed errors first; the most common one is an order whose SKU hasn't been mapped to a product yet, which shows up with a one-click "Map this SKU" link right next to it.

MakrBee saw a refund signal from your marketplace but couldn't automatically match it to one specific order line with full confidence — usually because the order has more than one line item. It's held for your review under Unresolved Refunds rather than guessed at, so a wrong guess never quietly understates your real profit.

From Settings, choose Plan & Billing — you can upgrade, downgrade, or cancel at any time. Changes are handled through Stripe's secure billing portal, so your payment details never pass through MakrBee directly.

You'll move to standard pricing for your plan automatically — no action needed, and no surprise charge, since Stripe always sends a receipt for each billing event. You can cancel any time before then from Settings if you decide not to continue.

Every number the AI Summary, Recommendations, and Forecast mention is computed by MakrBee itself first — the AI only explains numbers already on your dashboard, it never calculates or invents its own. Treat its narrative as a starting point for what to look into, not as a replacement for the underlying report.